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Shipping & Returns Policy

Order Processing & Shipping Info

  • Flat rate Standard Shipping = $6.95
  • Personalized items are processed in 3-5 business days and non-personalized items are processed in 1-3 business days. Business days do not include Saturday, Sunday or major holidays.
  • If you purchase both personalized and non-personalized items together, they will all be shipped together with the 3-5 business day processing time.
  • All orders are shipped out via USPS or UPS. Your order should arrive 2-5 business days after it has been shipped.
  • We will automatically send a tracking number via email once the order is shipped.
  • Processing time + Transit time = when your order will arrive.
  • We do not offer expedited processing or shipping services at this time. The item is handcrafted for you and we require the processing time given above in order to complete this process.

Cancellations & Returns

To ensure your order ships in a timely manner, orders are placed into production immediately, therefore we are unable to make any changes to the order or cancel it once it is placed.

Due to the custom nature of personalized item, we cannot accept returns on any item that has been personalized. If you receive a item with an error in the personalization, please contact us immediately for a replacement.

Standard Return Policy: If you are dissatisfied with your purchase, you may return brand new, unused items only that were NOT personalized within 30 business days for a refund of purchase price (shipping charges are non-refundable).

Holiday Return Policy: Anything purchased between November 1 – December 31st may be returned through January 31 the following year.

Refunds are issued in 5-7 business days and refunded to the original payment method (ex. Paypal or Credit Card). Please contact us prior to making a return to receive an authorization number. If you receive an incorrect, damaged or defective product, please contact us immediately for a replacement. Requests after 30 days of receipt or unauthorized returns will be denied.

Contact Us

Please do not hesitate to contact us if you have any questions regarding our shipping and returns policy.

903-536-9663

Monday to Friday – 8:00 AM to 5:00 PM

PHYSICAL ADDRESS:
947 W St Mary’s
Centerville, Tx 75833

Please send APPROVED returns only to
MAILING ADDRESS:
P.O. Box 276
Centerville, Tx 75833